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LIVE LECTURE

Safeguarding Your Veterinary Career: Managing Client Complaints and Mental Health

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About the webinar

In the veterinary profession, client complaints are an inherent challenge that can significantly impact mental health and career satisfaction. This presentation explores the intricacies of preventing and coping with such complaints, emphasizing their potential impact on practitioner well-being and workforce sustainability, along with the broader implications for patient safety. We’ll delve into the phenomenon of defensive practice, discussing how unnecessary actions driven by external pressures can lead to both overtreatment and undertreatment, ultimately compromising patient care. Learn effective strategies to minimize complaint risks through strong communication skills, comprehensive medical documentation, and robust clinical practices. Additionally, we’ll address the psychological considerations of dealing with complaints, including stress and resilience. Join us to build confidence in handling complaints while safeguarding your mental health, your career, and the quality of care provided to your patients.
You will be able to join the live webinar directly from this page.

When is it?

Note: This webinar is being recorded. If you are unable to attend the live lecture, a link to the recording will be shared with you a few days following the lecture.

SPEAKER

Cat Walker

Nationally Accredited Mediator, Conflict Coach, Lawyer, Managing Director, RVN AMDRAS, RVN, Cert IV VN, BA(Hons)(International Studies), LLB, Grad Dip (Legal Practice)

Cat Walker is a Nationally Accredited Mediator, Conflict Coach, Lawyer, Registered Veterinary Nurse, International Speaker, and Associate Lecturer at the University of Queensland’s School of Veterinary Science. Cat has a wealth of experience in the veterinary sector including ownership and management of general practice and emergency hospitals. She is a veterinary mediator and conflict coach and is currently in the final stages of completing her Graduate Certificate in Mental Health and Neuroscience. Cat is the founding director of a veterinary complaints outsourcing service working in partnership with clinics to offer a multi-faceted approach to minimising the harm of client conflict and complaints. She empowers veterinary teams to maximise patient outcomes by navigating conflict using evidence-based strategies grounded in conflict theory and neuroscience. With a past life in performing arts, Cat’s skills as a speaker shine through with her interactive, engaging, yet extremely professional style. Delegates benefit from the pragmatic nature of Cat’s talks in which her goal is for individuals to walk away with clear strategies that they can apply to their working lives. Cat is the voice and mind behind the Radio Vet Nurse podcast with over 70,000 downloads.

Dr Lachlan Campbell

Chief Veterinary Officer, Vets Central BVSc(hons) BScApp(hons) BSc Dip.Mgt MANZCVS(Surgery) MICDA

Lachlan completed his studies at the University of Queensland and has experience as a rural mixed, small animal emergency and general practice veterinarian both in Australia and in the United Kingdom. His extensive management experience includes holding previous roles such as General Manager Veterinary Services, State Veterinary Manager, Veterinary Director, and Business Development Manager. Lachlan has special interests in ultrasonography and surgery and has completed his MANZCVS (surgery). He is passionate about standards of care, continued education, mentoring, business operations, and staff well-being within the veterinary industry.

Live Webinars

This webinar starts at 12:00 AEST
on April 30, 2025.

1 Structured CE Credit

Race Approved

© Copyrights Vet Education Australia 2025. All rights reserved.

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Dr Philip Judge

BVSc MVS PG Cert Vet Clin Stud MACVSc (Vet. Emergency and Critical Care; Medicine of Dogs)
Philip graduated from Massey University in New Zealand in 1992, and spent 7 years in small animal practice before undertaking a 3-year residency in veterinary emergency and critical care at the University of Melbourne in 1998.

Following his residency, Philip worked for nearly 6 years at the Animal Emergency Centre in Melbourne, becoming the Senior Veterinarian at the centre in 2004. In 2006, Philip undertook a 1-year surgical externship before moving to Townsville to take up the position of Senior Lecturer in Veterinary Emergency and Critical Care at JCU.
Philip is also co-founder, and director of Vet Education Pty Ltd (www.veteducation.com) – one of Australia’s leading providers of online continuing education for veterinarians and veterinary nurses.

Philip has published numerous manuals and guides concerning emergency medicine, including a CRI manual, haematology and biochemistry interpretation guide, emergency anaesthesia guide, and a ventilation therapy manual for small animals, in addition to being published in peer reviewed literature.

Philip’s key interests in veterinary science include respiratory emergencies, ventilation therapy, envenomations and toxicology.