Tips on Managing the Aggressive Client
Ideal For Vet Nurse/Technician
1 CE hour
Dr. Philip Judge
Speaker:
Dr. Philip Judge
BVSc MVS PG Cert Vet Stud MACVSc (Vet. Emergency and Critical Care; Medicine of Dogs)
Click on the video tab to start watching the video.
About this Lecture
About this Lecture
Aggressive clients can be a real challenge in our profession. They have the potential to derail patient treatment, and their abusive behaviour can have serious consequences on the individual or individuals the behaviour is directed at. Knowing how to manage client behaviour on the other hand, can empower the veterinary team, improve professional relations with the client, and as a result, can positively affect the treatment of the patient. Join us as we delve into the reasons why clients display angry behaviour, and how we, as animal health professionals, can identify strategies to defuse our client’s anger, and get them to positively participate in their pets health plan.