Safeguarding Your Veterinary Career: Managing Client Complaints and Mental Health
1 CE hour
Cat Walker and Dr Lachlan Campbell
Speaker:
Cat Walker and Dr Lachlan Campbell
Nationally Accredited Mediator, Conflict Coach, Lawyer, Managing Director, RVN AMDRAS, RVN, Cert IV VN, BA(Hons)(International Studies), LLB, Grad Dip (Legal Practice) / Chief Veterinary Officer, Vets Central BVSc(hons) BScApp(hons) BSc Dip.Mgt MANZCVS(Surgery) MICDA
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About this Lecture
About this Lecture
In the veterinary profession, client complaints are an inherent challenge that can significantly impact mental health and career satisfaction. This presentation explores the intricacies of preventing and coping with such complaints, emphasizing their potential impact on practitioner well-being and workforce sustainability, along with the broader implications for patient safety. We’ll delve into the phenomenon of defensive practice, discussing how unnecessary actions driven by external pressures can lead to both overtreatment and undertreatment, ultimately compromising patient care. Learn effective strategies to minimize complaint risks through strong communication skills, comprehensive medical documentation, and robust clinical practices. Additionally, we’ll address the psychological considerations of dealing with complaints, including stress and resilience. Join us to build confidence in handling complaints while safeguarding your mental health, your career, and the quality of care provided to your patients.
